Frequently Asked Questions

Everything you need to know about getting cozy.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. Expedited shipping options are available at checkout if you need your comfort sooner.

What is your return and exchange policy?

We offer a 30-day trial period. If you do not love your first pair, you can return or exchange them for free, even if they have been worn and washed.

How do I care for my Jambys products?

To keep your items soft, we recommend a cold machine wash with like colors and tumble drying on low. Avoid bleach and ironing to maintain the fabric integrity.

Which size should I choose?

Our products are designed with a unisex fit. We recommend checking our detailed size guide on each product page to find your perfect match based on your measurements.

Do you ship internationally?

Currently, we ship to the United States, Canada, and select international locations. Shipping rates and delivery times vary depending on the destination country.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and interest-free installment plans through Shop Pay.